Support
& Maintenance
& Maintenance
Support and maintenance services refer to the ongoing assistance and upkeep provided for software or website after deployment. These services are essential to ensure that the software or website remains functional and secure and to address any bugs or issues that may arise over time. The specific steps will vary depending on the company or organization providing the support, but some typical steps in a support process include the following:
What do we
have to show for it all
have to show for it all
Our Milestones
Projects Delivered
Total Clientele
Active Clients
Services we offer:
Initial contact
The customer contacts the support team via phone, email, or live chat, describing the issue they are experiencing.Triage
The support team triages the issue, determining the severity of the problem and assigning it to the appropriate group or individual for resolution.Investigation
The support team investigates the issue, gathering information and trying to replicate the problem.Resolution
The support team attempts to resolve the issue through troubleshooting steps or by providing a workaround.Follow-up
The support team follows up with the customer to ensure the issue has been resolved and to gather feedback.Escalation
If the issue is not resolved, the support team escalates the case to a higher level of support or the development team for further investigation.Closure
The support ticket is closed once the issue is resolved and the customer is satisfied.Knowledge management
The support team records the problem and solution to improve the support process and to share knowledge with the team.